Preferred Solar Installer (PSI) Program

AriSEIA assumed management and support of the former QSI program in 2013, now renamed to the Preferred Solar Installer (PSI) program.

 

AriSEIA assumed management and support of the former QSI program in 2013, now renamed to the Preferred Solar Installer (PSI) program.

 

History

The primary objective of the program is to ensure quality, safety, reliability and fair cost:

  • APS developed the program through a stakeholder process in 2009, and it was launched in 2010, when the first classes were offered and qualified lists were published.
  • AriSEIA assumed management and support of the QSI program in 2013 and renamed it the Preferred Solar Installer (PSI) program
  • PSI program included both certification and training programs
  • PSI sponsored training for installers, salespeople and inspectors
  • PSI offered potential customers a list of preferred contractors on their website
  • PSI participation became a source of leads for participating contractors

 

AriSEIA Preferred Solar Installer Governing Board

  • Corey Garrison (BOD) - Chairman
  • Lee Feliciano (BOD)
  • Craig Robertson (Member)
  • Renee Guillory (Member) – APS
  • David Felix (Member) – SRP

Benefits

Benefits for AriSEIA members who achieve Preferred Solar Installer status include:

  • Exclusive use of the AriSEIA PSI logo allow installers to be distinguished in the market
  • High-level training on system design/installation, ethics and utility processes
  • Expanding customer base via referrals/leads from AriSEIA website PSI listing
  • Utilities will direct customers to AriSEIA website PSI listing
  • Increased competency through accountability and education 

Requirements

Any business wanting to earn the "Preferred Solar Installer" (PSI) designation must comply with all of the qualifications and rules of the program. These criteria include:

  1. AriSEIA member in good standing

  2. Subscribes to AriSEIA Code of Ethics

  3. Hold applicable license(s), in good standing, and meets all requirements set forth by the Arizona Registrar of Contractors

  4. Bonded and insured: provide Certificate of Liability adding AriSEIA as additionally insured

  5. Better Business Bureau Rating of “B” or Higher

  6. High Customer Satisfaction Rating

  7. Pass compliance checks from utilities including APS, SRP and others*

  8. Pass required Training/Workshops possibly including NABCEP or SHW Product specific training*

*Details being finalized

Application

There are three steps to applying for the PSI program. Each step is sequential and the estimated time from application to award is not expected to exceed 30 days. 

  1. Complete the PSI program application and submit all required documentation
  2. Pay in full all program fees (these fees can be billed on request)
  3. Must hold all current, applicable licenses as determined by the Arizona Registrar of Contractors (AZ ROC) 

 

Standard PSI PV Program Costs

AriSEIA Membership (Average): $495.00

PSI Program Fee:

 - Sales & Ethics Training (six hours)

- Interconnection Training

$400.00

SEI Online Training

- PV101 or PV202 (retail cost $795)

$550.00
Total PSI PV Accreditation Costs $1,445.00

 

 ...

Standard PSI SHW Program Costs

AriSEIA Membership (Average): $495.00

PSI Program Fee:

 - Sales & Ethics Training (six hours)

- Interconnection Training

$250.00

SEI Online Training

- PV101 or PV202 (retail cost $795)

$550.00
Total PSI PV Accreditation Costs $1,295.00

 

Monitoring

AriSEIA PSI Program Three-strikes policy

To ensure all PSI participants maintain high levels of customer and professional service, AriSEIA has established a "Three-strikes" policy to ensure those levels are met and maintained.

Strike can be earned by receiving:

  • Complaints from customers via AZROC, their electric utility, or directly to AriSEIA or its board members
  • Failure of compliance checks performed by AriSEIA, including but not limited to Better Business Bureau rating

 

The disciplinary strike schedule:

Strike 1:  PSI committee review for validity and company contact for correction if warranted

Strike 2:  PSI committee review for validity and company contact for correction if warranted

Strike 3:  PSI committee review for validity and company contact for correction if warranted. AriSEIA board of Directors votes on ejection of the company from the PSI program or appropriate disciplinary action.  The company is presented with information on how to cure their non-PSI status.

 

AriSEIA Members Code of Ethics

  • Members shall maintain the highest ethical standards in advertising, sales practices, installation and customer service guided by the principles of full disclosure and high integrity.
  • Hold paramount the safety, health and welfare of the customer, the public, and the company's employees at all times
  • Members shall act in professional matters for each employer or client as faithful agents or trustees
  • Members shall not engage in deceptive acts in the solicitation of solar customers, including but not limited to pricing and other contract terms.

 

Disclaimer: AriSEIA is dedicated to maintaining the highest ethical standard within Arizona's solar marketplace.  Preferred Solar Installers are neither affiliated with nor agents of AriSEIA, and AriSEIA assumes no liability for their assertions, products, or services.

Logo Use

AriSEIA Preferred Solar Installer Exclusive Logo Usage

Only AriSEIA Preferred Solar Installers may display this logo, distinguishing them in the marketplace among potential solar customers. Logos are uniquely individualized for each preferred installer, ensuring that non-qualified installers can utilize the PSI program recognition.

 

Direct Mail

  • Stand alone inserts
  • Stand alone postcards or door hangers
  • Mulit-pack mailers, e.g., Valpak, Money Mailer, etc. 
 PSI Logo SE SHW

 Print Advertising

  • Newspaper and magazine ads
  • Yard signs
  • Electronic billboards
  • Banners
PSI Logo SWH-w-code 

 TV and Radio Advertising

 PSI Logo SE

 Web Advertising

 

Event Participation

  • Trade shows
  • Community events
 

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