Preferred Solar Installer Program

 

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The Preferred Solar Installer credential is a mark of excellence in the Arizona solar industry pertaining to ethical sales practices and technical mastery. 

 

 

PSI_logo1

 

The Preferred Solar Installer credential is a mark of excellence in the Arizona solar industry pertaining to ethical sales practices and technical mastery. 

 

History

The primary objective of the Preferred Solar Installer (PSI) program is to ensure ethical sales practices and technical excellence within the Arizona solar industry.  Solar providers holding the PSI credential are exemplars of integrity, safety, and reliability.

 

APS initially developed a Qualified Solar Installer (QSI) program in 2009.  AriSEIA assumed management and support of the QSI program in 2013, changing the name to Preferred Solar Installer (PSI).  The program includes education and certification in ethical sales practices and technical mastery.  Solar shoppers may rest assured that Preferred Solar Installers set the bar for excellence in Arizona's solar industry.

 

AriSEIA Preferred Solar Installer Governing Board
  • Corey Garrison (BOD) - Chairman
  • Lee Feliciano (BOD)
  • Craig Robertson (Member)
  • Renee Guillory (Member) – APS
  • Carrie Williams (Member)- SRP

Benefits

Benefits for AriSEIA members who achieve Preferred Solar Installer status include:

  • Exclusive use of the AriSEIA PSI logo allow installers to be distinguished in the market
  • High-level training on system design/installation, ethics and utility processes
  • Expanding customer base via referrals/leads from AriSEIA website PSI listing
  • Utilities will direct customers to AriSEIA website PSI listing
  • Increased competency through accountability and education 

Requirements

Companies wishing to earn the Preferred Solar Installer credential must meet all required qualifications and adhere to all rules of the program:

  1. AriSEIA member in good standing

  2. Subscribes to AriSEIA Code of Ethics

  3. Hold applicable license(s), in good standing, and meets all requirements set forth by the Arizona Registrar of Contractors

  4. Bonded and insured: provide Certificate of Liability adding AriSEIA as additionally insured

  5. Better Business Bureau Rating of “B” or Higher

  6. High Customer Satisfaction Rating

  7. Pass compliance checks from utilities

  8. Pass required Training/Workshops possibly including NABCEP or SHW Product specific training

 

Apply

The application process generally takes less than 30 days.  Successful applicants shall: 

  1. Complete the PSI program application and submit all required documentation
  2. Pay in full all program fees (these fees can be billed on request)
  3. Present applicable licenses as determined by the Arizona Registrar of Contractors (AZ ROC) 
  4. Present valid NABCEP certification upon approval of application or, within six (6) months of application date, pass SEI Online Training PV101 and PV202 

 

PSI Program Costs

PSI Credential Fee $400/yr
Training Fee   
1-15 employees Included

Fee per additional 10 employees (e.g. 16-25 employees = $99; 26-35 employees = $198, and so on)

$99

PSI Membership Fees

 

Monitoring

AriSEIA PSI Program Three-strikes policy

To ensure all PSI participants maintain high levels of customer and professional service, AriSEIA has established a "three-strikes" policy to ensure those levels are maintained.

PSI credential holders will receive a strike if they receive:

  • Substantiated complaints from customers via AZROC or their electric utility, or if complaints are received directly by AriSEIA or its board members
  • Failure of compliance checks performed by AriSEIA, including but not limited to Better Business Bureau rating

 

The disciplinary strike schedule:

Strike 1:  PSI committee review for validity and company contact for correction if warranted

Strike 2:  PSI committee review for validity and company contact for correction if warranted

Strike 3:  PSI committee review for validity and company contact for correction if warranted. AriSEIA board of Directors votes on ejection of the company from the PSI program or appropriate disciplinary action.  The company is presented with information on how to cure their non-PSI status.

 

AriSEIA Members Code of Ethics

  • Members shall maintain the highest ethical standards in advertising, sales practices, installation and customer service guided by the principles of full disclosure and high integrity.
  • Hold paramount the safety, health and welfare of the customer, the public, and the company's employees at all times
  • Members shall act in professional matters for each employer or client as faithful agents or trustees
  • Members shall not engage in deceptive acts in the solicitation of solar customers, including but not limited to pricing and other contract terms.

 

Disclaimer: AriSEIA is dedicated to maintaining the highest ethical standard within Arizona's solar marketplace.  Preferred Solar Installers are neither affiliated with nor agents of AriSEIA, and AriSEIA assumes no liability for their assertions, products, or services.

Logo

AriSEIA Preferred Solar Installer Exclusive Logo Usage

Logos may be used by Preferred Solar Installers in direct mail, print advertising, TV, and web.  Only AriSEIA Preferred Solar Installers may display these logos. 

 

                                        
 
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